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In order to support companies in developing human rights-based grievance mechanisms, the German Global Compact Network and twentyfifty published a German guide "Understanding and implementing human rights-based grievance mechanisms" in 2018. The manual offers practical instructions to companies for their implementation of operative grievance mechanisms. It addresses particularly small- and medium-sized enterprises.
For guidance on how to map and design a grievance mechanism, take a look at the Shift Worksshop Report Remediation, Grievance Mechanisms and the Corporate Responsibility to Respect Human Rights (2014)
To learn more about the practical applicability of the UNGP effectiveness criteria, take a look at the report Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned (2013) produced by the CSR Initiative / Harvard Kennedy School on behalf of the Special Representative of the United Nations Secretary-General for Business and Human Rights. The report features serveral case studies of existing corporate grievance mechanisms
For a feeling of how civil society organizations are supporting rights holders seeking remedy to find the right forum for their complaint, take a look at the SOMO website http://grievancemechanisms.org/ and the FDIH guide Corporate Accountability for Human Rights Abuses: A Guide for Victims and NGOs on Recourse Mechanisms (2016)
CSR has developed a checklist that companies can use to verify whether their own grievance mechanisms meet the requirements by the UN Guiding Principles on Business and Human Rights and the effectiveness criteria of the German National Action Plan for Business and Human Rights.
One fine body…